Hitachi equipment has a reputation for unprecedented reliability. This reliability, coupled with our network of engineers and support staff dedicated to maintaining our tools' high level of performance ensures greater product throughput.
HTA has field service teams in place at 18 customer sites supporting over 300 tools in order to provide immediate support and technical expertise. When issues arise, our on site engineers are able to utilize the expertise of their counterparts all over the world as well as our Product and Process Support Departments in the U.S. and Japan, tapping a substantial database of tool and process knowledge. Each customer site team offers extensive tool experience enabling the majority of issues to be concluded with minimal factory impact.
Hitachi's semiconductor equipment engineers receive performance-based training following
SEMATECH guidelines to ensure expert execution of best-known maintenance methods. Before Hitachi engineers graduate from our technically demanding curriculum, they must demonstrate the ability to perform well documented scheduled maintenance procedures, as well as troubleshoot complex problems, which are staged on our state-of-the-art training equipment. Our training facility is continually updated to include the latest Hitachi products and high tech test equipment, to ensure that you receive expert service when you need it.
From one-time service calls to an on-site 24-hour maintenance staff, Hitachi can customize a service agreement to meet all the maintenance, repair and service needs of our customers. For more information, call us at 1-877-ECR-ETCH.