 | | Senior Field Service Engineer (EED) |
Date Posted:
09/24/2008
Job Code:
EED-NM-092408
Description:
Well-established high technology company needs an experienced Senior Field Service Engineer. In this position, you will use your electronics, mechanical, computer, and diagnostic expertise to perform set-up, calibration, failure diagnoses, and trouble shooting on complex instrumentation that are based on leading-edge technology from a world-renowned technology provider. The instrumentation primarily consists of Optical Inspection Systems , but may include Scanning Electron Microscopes (SEMs), Transmission Electron Microscopes (TEMS), Field Emission SEMs, and Scanning Transmission Electron Microscopes (STEMs).
Applicants for employment in the U.S. must possess work authorization which does not require our sponsorship for a visa.
PRIMARY RESPONSIBILITIES:
• Responsible for addressing all service-related issues at customer sites and providing training to customers and new field engineers.
• Provide technical guidance to junior field engineers and customers.
• Responsible for performing system installations at customer sites and completing field service documentation utilized for tracking system reliability and customer billing.
• Responsible for performing, documenting, and submitting warranty support.
Qualifications:
• 5-10 years of field service experience required
• Practical experience in installing / maintaining / troubleshooting laser based systems
• Scanning Electron Microscope and/or Semiconductor Manufacturing Process experience is a plus.
• B.S. or A.S. in electronics, military technician school, or equivalent preferred.
• Basic knowledge and understanding of physics, mechanical systems, and chemistry.
• Experience using digital voltmeters, oscilloscopes, hand tools and computers.
• The ability to travel both domestically and internationally as needed.
• Flexibility to work overtime and weekends as required.
• Must have and retain valid driver’s license in resident state. Must be insurable by our insurance company.
SKILLS AND ABILITIES REQUIREMENTS:
• Ability to resolve difficult technical issues and devise long term plans to resolve ongoing service related issues at customer sites
• Ability to work from schematics using various test equipment and mathematical calculations specific to electronics
• Ability to effectively interface with customers, service department personnel and other team members.
• Ability to provide preventive maintenance and basic emergency service on specified instruments.
• Possesses strong troubleshooting skills and mechanical aptitude
Our highly competitive benefits include major medical, dental, vision, prescription drug program, company-provided life insurance, short-term disability, long-term disability insurance plan option, Flexible Spending Accounts, tuition assistance, pension plan & 401(k) Plan.
Location:
Chandler, AZ
Contact:
5100 Franklin Dr.
Pleasanton CA 94588
Human Resources Fax: 925-218-3142
Equal Opportunity Employer
M/F/H/V